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Returns, refunds and cancellations


Company refers to “we”, “our”, “us”, “GDO”, “Gift Dubai”, “Gift Dubai Online”

Customer refers to “you”, “your”, “user”, “purchaser”, “buyer”, and any one who signs up with for our products and services.


By using our platform, you hereby consent to our Returns, Refunds, and Cancellations policy and agree to its terms. If you are a registered user, it is best to go through all our documents, including our Terms and Conditions, Privacy Policy and Returns, Refunds, and Cancellations, before proceeding further. In any case, users completely consent to all our rules and regulations when they visit our website. However, if you do not wish to continue with our services, delete your account and not use the services mentioned on the website.

Return and Refund Policy

At the outset, we thank every user for being a part of Gift Dubai Online’s variety of purchases. We always strive to ensure that you have a rewarding experience with us. However, specific terms and conditions are attached to the purchase of goods/services on our website. Therefore, every user is requested to comprehensively go through the document and agree to all the conditions outlined in the document. At the same time, you are also admonished to go through our Privacy Policy document to understand how we value and take care of customer information.

In addition, this returns, refunds, and cancellation policy document will outline all that happens in the aftermath of a purchase made by you on our website. We want to inform our customers that we are wholly committed to providing you with the best products and services.

Before processing your orders, we perform all quality checks and take utmost care in packaging the product. Our quality packaging ensures that the goods are not damaged in transit. Besides, all our delivery personnel is well-trained to handle gifts and other items sold.

Gift Dubai Online, therefore, is not liable for any damages caused to the items and does not encourage any refunds. However, we may also conduct a thorough investigation into the matter and proffer refunds on a case-to-case basis.

We do not accept returns. It is up to the customer to doubly check the order before completing it. Any completed order will not invite any refunds from us. However, if the order provided to you is entirely WRONG, the management will investigate the matter and accept returns on a case-to-case basis.

However, the decision to acknowledge a return or provide a refund, lies only with


Our policies are transparent, efficient and ensure quality customer care.

Returns are not encouraged on products already sold

Refunds are not provided on goods purchased and delivered

Exchanges are not encouraged either due to the diverse nature of our products

We do not encourage resale of any sold or used products

International customers:

Exchanges and returns are not available for international orders

A refund may be processed if an order is cancelled before it is processed. In such cases it will be credited to the customers’ wallet. The duration for such a refund could be anywhere between 7 to 10 working days.

Orders that have already been shipped cannot be cancelled, refunded, or returned.

For all information contact our support team at +9714-50-1765 247 or email

Product Availability

Given the popularity of some of our products, there could be some supply constraints, due to which we may have to limit the availability of these items. While we always strive to make all products available, the quantities of purchases might vary. However, Gift Dubai reserves the right to change the quantities at any time, even after the customer has completed the purchase of the product. Any surplus amount may be refunded to the wallet, to make available subsequent purchases. Furthermore, there may be instances Gift Dubai has confirmed your order but subsequently learns that the ordered product is not in supply. At these times, a customer consent is first obtained to provide a replacement product of the same value. If the customer disagrees, then a refund may be processed into the customers’ wallet.


We amend, update and make changes to our document periodically, so that it accurately reflects our Services and Policies. The changes will be prominently posted here, unless otherwise stipulated by the law of the region. If you still continue to use our services, you are automatically bound by the updated Returns, Refunds and Cancellations Policy. All rules in the CONSENT header of this document apply to you.

Contact us

If you wish to provide a feedback or suggestion, or if you are not fully satisfied with our products and services or if you wish discuss or know more about us contact: our support team at +9714-50-1765 247 or email .

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Abu Dhabi, Ajman, Dubai, Sharjah, Umm Al Quwain